Asking clients what worked and what they've paid for

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Link to Reference §

Deploy Empathy Michele Hansen

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Key Ideas §

The next time you talk to a customer or potential customer, ask them instead about what they’ve used (and paid for) in the past.

That’s interesting because it helps me understand what people are going through- and the process they went through the get to where they are.

That reminds me It’s similar because It’s different because It’s important because